We are your biggest brand advocate
Proximity’s platform is a powerful solution that helps retail businesses of all sizes achieve retail excellence. Get in touch to see how we can improve operations and boost your bottom line:
The Best Framework To Achieve Retail Excellence
Proximity is more than a platform, it’s a partnership. We build a culture for successful adoption and growth while delivering the solution that better enables you to achieve your goals and achieve retail excellence.
We take you through our tried and tested process and our team stays engaged through every phase of your journey.
With Proximity, you’re not just adopting a platform, you’re embarking on a journey towards retail excellence. We’re committed to helping you navigate the ever-changing retail landscape, ensuring you stay ahead of the curve and consistently deliver exceptional customer experiences.
Retail Delivery
Implement the solution that delivers on your goals
Our delivery team oversees the end-to-end implementation of your solution, from inception through to launch. We do this with your business objectives in mind and in a highly collaborative way, so you can truly own what we build.
- Elicit requirements and design solutions based on your brand’s specific needs
- Build and quality assure every element of the technical solution
- Manage every step of deployment and launch
- Provide retail, technical, and project management expertise to optimise success
Retail Success
Drive customer lifetime value
Get more from your app with our success team. They’re your strategic partners in getting the best results out of your Proximity.
- Onboarding and training
- Retail excellence advice
- Performance analysis and actionable insights
- Proactive recommendations
- Identification of expansion and growth opportunities
Retail Support
Dynamically evolve with the market
As new features, new technology challenges, and changing customer demands come about, we’ll always be here to provide technical support and help you adapt.
- Technical support
- Technical on-demand advice
- Reactive troubleshooting
- Support new features and functionalities
A Powerful Retail platform for your Business
Proximity’s Retail Super-App is designed to meet all your business needs, allowing you to efficiently operate with both your customers and store associates’ in mind. From clienteling and appointment booking services to mobile POS solutions, you can guarantee your customers will get a more streamlined way of shopping.
Tangible Results
Our solutions are designed to provide clear, measurable outcomes that positively impact your bottom line. From increased staff efficiency to enhanced customer engagement and retention, our focus is on delivering results that you can measure. We believe in transparency and accountability, and we’re committed to helping you achieve your goals.
Modules
Our system is composed of various modules, each designed to perform a specific function. These modules work together seamlessly to provide a comprehensive solution. From clienteling to data capture to dashboard reporting and event management, each module plays a crucial role.
Key Principles of Our Approach
Human-first
We believe in putting people at the centre of everything we do. Our approach is human-first, meaning we prioritise the needs, experiences, and perspectives of the people we serve. We strive to create solutions that are not only effective but also empathetic and user-friendly.
Outcome-driven
Our focus is on delivering tangible, meaningful results. We are outcome-driven, which means we set clear goals and work diligently to achieve them. We measure our success by the impact we make and the value we bring to our clients and their customers.
Collaborative
We believe in the power of teamwork and collaboration. We work closely with our clients, partners, and each other to share ideas, solve problems, and achieve common goals. Fostering an environment where everyone feels valued and heard.
Creative
We value creativity and encourage innovative thinking. We are always looking for fresh ideas and new ways to solve problems. Likewise, we believe that creativity is key to delivering unique solutions that stand out and make a difference.
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Proactive
We take a proactive approach to our work. We anticipate needs, identify potential challenges, and take action before issues arise. Not only that, but we believe that being proactive is key to staying ahead and achieving success.
If you want to find out more about Proximity and the services we offer, visit our about us page. Alternatively, if you have any questions or would like to talk to a member of our team, contact us today
Why Proximity?
All in one app
Proximity is the all-in-one, Retail Super-App.
We consolidate your view of the customer and blend the physical and virtual retail world. From inspire to connect to transact, you can manage everything from here.
Our app is a revenue generator. ROI is easily measured and quickly realised, typically within 3-9 months of going live.
Retail + Tech expertise
We bring a huge blend of experience and expertise.
Our team has a fantastic combination of technical and retail knowledge – plus a diverse project list behind us. This medley of abilities empowers us to create, solve problems, and delight every customer we work with.
#1 Retail App on Salesforce
Proximity is natively built on Salesforce and extends its capabilities to meet the needs of retailers.
Empower your associates to create unique customer experiences, build lasting relationships, and drive loyalty by leveraging your data in one single app.
FAQs
What Is Retail Excellence?
Retail excellence refers to the highest standard of performance and service within the retail industry. It encompasses various aspects, including outstanding customer service, effective inventory management, strategic merchandising, employee training, and the use of innovative technologies to create a seamless and satisfying shopping experience for customers. Achieving retail excellence involves consistently meeting and exceeding customer expectations, adapting to market trends, and continuously improving operational efficiency to stay competitive in the ever-evolving retail landscape.
How do you achieve retail excellence?
Achieving retail excellence involves a multi-faceted approach. Focus on delivering exceptional customer service by providing the right tools, training and empowering staff, ensuring a welcoming shopping environment, and promptly addressing customer needs. Here are a few steps you can take to reach it:
- Implement effective inventory management to avoid stock outs or overstock situations.
- Strategic merchandising, adapting to market trends, and regularly refreshing product displays can enhance the shopping experience.
- Utilise innovative technologies for efficient operations and a seamless customer journey.
- Regularly assessing and improving processes, staying attuned to customer feedback, and fostering a culture of continuous improvement are key to sustaining retail excellence.