WE'LL BE AT RETAIL'S BIG SHOW NRF '25! CLICK HERE TO BOOK A MEETING
27/10/2020 | by Proximity
Deeply understanding our customers needs is one of our core guiding principles here at Proximity Insight, which is why we started running regular customer forums – to share our market knowledge and insight, to inspire,... Read More
22/10/2020 | by Proximity
Our CEO and Co-founder Cathy McCabe recently wrote a thought provoking article for Total Retail on how brands can have a successful peak, despite the unprecedented circumstances we find ourselves in. “While this pandemic has... Read More
21/10/2020 | by Proximity
“Retail is changing from transactional to personal, and the power of people is more important than ever before.” Last week, we were lucky enough to have Ron Thurston, retailer and author, join our CEO and... Read More
16/10/2020 | by Proximity
“High-end department stores David Jones and Harrolds have both used new technology through a London-based company called Proximity Insight. It enables virtual styling sessions through video calls and a tool that allows staff to curate... Read More
14/10/2020 | by Proximity
Our CEO and Co-Founder Cathy McCabe was recently interviewed by Mark Ellwood from Business Insider, who asked about how clienteling works in regards to ecommerce. “It’s about making the customer feel special and that you’ve... Read More
12/10/2020 | by Proximity
‘Thank you’ has a power that can bind people together, strengthen relationships, improve mood, and increase the wellbeing of both the thanker and the thanked. In increasingly digitised retail environments, remembering to deliver a human... Read More
06/10/2020 | by Proximity
On the 10th September 2020, Proximity Insight facilitated a panel discussion on the Poq’s App Commerce festival line up. Cathy McCabe was joined by two other inspiring women in tech: Sojin Lee, Founder of TOSHI,... Read More
24/09/2020 | by Proximity
Casting my mind back to the early days of the pandemic, I believed lock-down would last a couple of weeks, a month at most, and that life would be completely back to normal by June.... Read More
14/09/2020 | by Chris Wood
A few weeks ago I commented on M&S gaining nearly 2m new online customers and increasing online sales by 39%. At the same time, they announced over 7,000 redundancies as in-store clothing and homeware sales... Read More
26/08/2020 | by Cathy McCabe
During April we published our “Taking Care of Retail” Report as we recognised a genuine need to support brands and share best practices from our customers on how to survive and thrive during the pandemic.... Read More
13/08/2020 | by Proximity
On July 15th 2020, Salesforce hosted Salesforce Live for Retail & Consumer Goods. This virtual event was an opportunity for Salesforce, vendors and customers to share problems and solutions and to champion success stories. Proximity... Read More
30/07/2020 | by Proximity
The first entry in our new series, The Store Chronicles, is written by Gerald Maidment, Senior Strategic Advisor and Head of EMEA Sales at Proximity Insight. He has shared his views on how stores are... Read More
23/07/2020 | by Proximity
“Retailers have got to recognise that they are not running stores anymore. They are running customers over a lifetime. This is just one of the many thought provoking statements made in PSFK x Retail Innovation... Read More
07/07/2020 | by Proximity
When we originally started planning for our second clienteling customer group event we could never have anticipated that the world would be turned upside down by the then new and unknown Covid-19 virus. As it... Read More
15/06/2020 | by Proximity
Today is an exciting day for UK retail. Non-essential stores are reopening today. Queues of shoppers line the streets at a social distance of 2 meters, with customers and staff alike ready for the doors... Read More
28/05/2020 | by Proximity
Taking Care of Retail webinar has arrived. Hear leading brands MCM Worldwide, MATCHESFASHION and Hope Fashion share their stories of coping during the pandemic and the importance of people and human connection now more than ever.... Read More
