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Knowledge, people and experiences – here’s a collection of our best bits.
24/06/2025 | by Lucy Lefroy
In today’s fast-paced retail landscape, Artificial Intelligence (AI) and Machine Learning (ML) are no longer futuristic concepts. As AI becomes more sophisticated, so does the question facing retailers: how do we harness its power without... Read More
11/12/2023 | by Proximity
Graff, the luxury jewellery brand globally recognised for exquisite craftsmanship and exceptional diamonds, has chosen Proximity as a technology partner to enhance their customer experience. Proximity’s all-in-one clienteling and experience app is designed to seamlessly... Read More
27/05/2025 | by Proximity
In today’s hyper-competitive retail landscape, the pressure is on to deliver personalised, high-touch experiences that drive loyalty and long-term value. Many brands know that clienteling is the key to achieving this – but when it... Read More
24/06/2025 | by Lucy Lefroy
In today’s fast-paced retail landscape, Artificial Intelligence (AI) and Machine Learning (ML) are no longer futuristic concepts. As AI becomes more sophisticated, so does the question facing retailers: how do we harness its power without... Read More
03/06/2025 | by Lucy Lefroy
In the June edition of Professional Jeweller, we had the opportunity to shine a light on a topic that’s transforming the jewellery retail landscape: clienteling. At Proximity, we believe that jewellery is personal. Buying a... Read More
15/05/2025 | by Chris Wood
Last summer, we welcomed a group of forward-thinking retailers for an exclusive day exploring how technology, store design, and customer experience come together to drive modern retail success. Our Proximity Summer Store Tour took guests... Read More
15/05/2025 | by Blair McVicar
On 15 January 2025, we were thrilled to welcome an incredible group of retail leaders and brand partners to our Customer Advisory Board event at the Salesforce Tower in New York City. Designed to celebrate... Read More
24/04/2025 | by Lucy Lefroy
This year’s Retail Technology Show marked a new chapter — not just for the event, but for the industry as a whole. Held for the first time at ExCeL London, the move from Olympia brought... Read More
29/01/2025 | by Nicolette Dority
Kicking Off NRF with the Vendors in Partnership Awards As always, we started NRF week with the Vendors in Partnership (VIP) Awards on January 10th, 2025. This year’s event was truly special, and we were... Read More
21/01/2025 | by Lucy Lefroy
Last week, Proximity took centre stage at the Vendors In Partnership (VIP) Awards in New York, proudly winning the highly coveted Best Kept Secret award. This recognition showcases the transformative impact of Proximity’s Retail Super-App... Read More
03/12/2024 | by Jay Shields
Paris is always a good idea, darlings, but Paris for a luxury shopping spree? C’est magnifique! I recently returned from a whirlwind shopping adventure with my mom and sisters, and while my credit card is... Read More
27/05/2025 | by Proximity
In today’s hyper-competitive retail landscape, the pressure is on to deliver personalised, high-touch experiences that drive loyalty and long-term value. Many brands know that clienteling is the key to achieving this – but when it... Read More
13/11/2024 | by Lucy Lefroy
The luxury market is facing multiple challenges, with recent industry insights revealing factors beyond economic pressures contributing to a flat growth rate in 2024. In this article we explore the latest reports from Deutsche Bank,... Read More
24/09/2024 | by Lucy Lefroy
Rapid technological advances and changing consumer behaviour are reshaping the retail landscape. The demand for a seamless customer experience is paramount across all brand touchpoints, whether through a website, mobile app, or brick-and-mortar store. McKinsey... Read More
12/09/2024 | by Proximity
In today’s competitive market, a business’s success or failure often hinges on the quality of its retail experience. Recently, this has become more critical than ever with shifting customer expectations. This blog post aims to... Read More
![The Key to Unlocking Retail Growth [FREE WHITEPAPER]](https://www.proximityinsight.com/wp-content/uploads/White-paper-image-590x339.png)
26/03/2025 | by Proximity
Martin Newman, known as The Consumer Champion, is a leading expert in customer experience and consumer-centric business. With over 40 years in retail, he’s worked with brands like Burberry and Harrods, authored best-selling books, and... Read More
![The benefits of using WhatsApp for retail teams [FREE FACTSHEET]](https://www.proximityinsight.com/wp-content/uploads/Whatsapp-Feature-1-590x339.jpg)
01/12/2023 | by Proximity
This versatile messaging platform facilitates seamless communication, fostering real-time connection with customers. Using WhatsApp directly from the Retail Super-App has numerous benefits for retailers, like connecting customer data and communication in one place, eliminating the... Read More
24/02/2025 | by Proximity
Discover how Helzberg transforms its US stores with Proximity’s Retail Super-App. Hear directly from the Helzberg team about how they use the platform daily to drive sales, boost customer loyalty, and overcome challenges through innovative,... Read More
07/08/2024 | by Proximity
In this in-depth case study video, the team at Lafayette 148 in Soho, New York, offers valuable insights into how they use Proximity’s Retail Super-App to connect with their customers. Head Stylist Sam Mercado shares... Read More
06/12/2022 | by Proximity
Discover how Lafayette 148 achieved $4M attributed sales with Proximity. Please fill in the form to receive the Case Study PDF
06/12/2022 | by Proximity
Discover how Rodd & Gunn took personalisation to a new level with Proximity. Please fill in the form to receive the Case Study PDF
