This document contains details of which operating system (OS) and device types are currently supported, as well as any information about devices that will soon be out of Support (if available).
To allow for innovation and in order to keep customer data safe and secure, Proximity Insight reviews and updates its Device Support Policy every six months in February and September, however, it may change more frequently and without notice due to changes with device manufacturing or OS policy.
What happens if a device is out of support?
If a device or operating system is not listed on the Supported list, this does not necessarily mean that the device will not work with the PI Clienteling app and the user may continue using that particular device.
However, no fixes will be released in the event that:
- There is any degradation of functionality for the PI Clienteling app
- The app stops running on that particular device or operating system
- That any device specific defects are identified
The exception to this is that Tap2Pay will not work on devices where Tap2Pay is not supported
Proximity Insight will also not routinely test new releases on unsupported devices or devices that are going out of support within the next 6 months.
To ensure that the device is safe and secure, we recommend only running the PI Clienteling app on devices with the latest operating system installed.
This policy was most recently updated on 14th May 2024.
Supported Devices
iOS
Mobile
iPhone SE 2nd generation and above
iPhone 8 and above
Tablets
iPad 5th generation and above
iPad Mini 4 and above
Android
Mobile
Devices less than three years old
Tablets
Devices less than three years old
Desktop and Laptop Browser
- Google Chrome
- Apple Safari
Make sure that your browsers are up to date. Other browsers or older versions of supported browsers aren’t guaranteed to support all features.
We recommend that you use the Proximity App on mobile devices.
Supported Operating Systems
- iOS 17 and above
- Android 11 – 14
Tap2Pay & other payments
Proximity insight currently supports Tap2Pay on iOS only and only on the devices and in regions specified by the device manufacturer.
Specifically, Tap to Pay on iPhone requires iPhone XS or later running iOS 15.5 or later. Tap to Pay on iPhone is only available in limited countries.
Other payment mechanisms, such as integration to PED’s may not be supported on all Android devices. Please contact us if you wish to use a PED with an Android device.