5 tips to help retailers remain productive all year round

What can sales associates do to remain busy without procrastinating? If you’ve ever worked in retail, you’re bound to be well versed in the peaks and troughs of busy shopping periods throughout the…

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What does Microsoft’s new venture into physical UK retail mean for the brand?

What Microsoft's first European store is like Recently we visited the brand-new Microsoft flagship store, located at the crossroads of Oxford Street and Regent Street - one of the busiest shopping…

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Retailing may not be rocket science but the world around us is rapidly evolving: Article by Joanne Ferguson, David Jones

Recently, Joanne Ferguson, General Manager of Customer Services at David Jones, wrote a wonderful article about us. Thank you Joanne. Continue reading to find out why Joanne enjoyed working with us…

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Re-tales with NewStore: An interview with Cathy McCabe By Amanda Nadile

Re-tales is an interview series by NewStore (where this article first appeared) featuring experts in retail, commerce, and technology. In this post, NewStore speaks with Cathy McCabe, CEO of…

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How accurate were Deloitte’s 2019 Retail Trend Predictions?

In January this year, Deloitte published a blog post called ‘Retail Trends 2019’. Halfway through the year, we have decided to take a look at their predicted trends and see how they have panned out.……

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What a great customer journey looks like

Know Your Customer We help retailers understand customer behaviour: to record it, measure it, and above all scale it. We help associates identify which customers to contact, when, and how, but we…

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How clienteling helps data to be where it’s most needed, anywhere and everywhere

Savvy retailers know that their bricks and mortar stores are not going away. They know that while it’s vital to have digital capability, online hasn’t been the all-conquering force some once…

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Klarna’s Immersive pop-up store: A new way to shop?

The first thing that hit us when walking into Klarna’s immersive pop-up store in Covent Garden was the sheer amount of millennial pink that was injected into the space. By flooding the store with…

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Three Tenets of Clienteling

I had the privilege of presenting at the Salesforce pop-up Retail events in Sydney and Melbourne last week. In my brief “rapid-fire” pitch, I talked to quality retail of the past, the “little black…

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