Careers

Posted 2nd March, 2026

 

Purpose of the role: Driving customer lifetime value from the Proximity platform.

Reporting to the Head of Customer Success, the EMEA Customer Success Manager (CSM) is responsible for ensuring that our customers realise maximum value, and receive an exceptional experience from the Proximity platform and associated services.

 

You will guide customers from the sales process through to long-term adoption, acting as a trusted advisor throughout their lifecycle. This role focuses on building strategic, lasting relationships while driving onboarding excellence, user adoption, account growth, and overall customer health.

 

As the primary point of contact, you will support clients across onboarding and training, ongoing account management, performance monitoring, and renewal and expansion opportunities – ensuring that customers achieve measurable success with the platform.

 

You will inspire our customers, nurture the Proximity relationship with them, and drive business growth.

 

Key Responsibilities

You will:

• Lead effective customer onboarding, delivering engaging and inspirational end-user training, and supporting change planning and software implementation in partnership with the Delivery and Implementation teams
• Build and nurture strong relationships across multiple levels within each customer organisation
• Monitor customer performance through ongoing analysis of data and feedback, driving retention and contributing insights to inform the product roadmap
• Maximise product adoption across features, ensuring clients fully realise the value of the platform and keeping benefits front of mind
• Take full ownership of customer success, identifying opportunities to strengthen engagement and drive growth
• Proactively track customer performance and recommend innovative ways to enhance outcomes using new and existing product features
• Partner closely with the Sales team to support renewals and identify expansion opportunities
• Prepare for and lead weekly client meetings to ensure delivery against the brand’s strategic roadmap
• Lead Quarterly Business Reviews, delivering performance insights, sharing best practices, and aligning on clear growth priorities
• Translate data into actionable insights and execute against agreed recommendations
• Champion the voice of the customer, providing input into product, marketing, and sales initiatives
• Identify opportunities to improve and streamline systems and processes to continuously strengthen the Customer Success function
• Create, refine, and distribute documentation for both internal and external audiences
• Maintain a deep understanding of customer needs, product capabilities, use cases, and industry best practices

 

About You

• 2+ years’ experience in Customer Success, Relationship Management, Account Management, Retail, or a similar client-facing role
• A proven track record of driving measurable outcomes through data-led insights and performance analysis
• Experience managing relationships across both SMB and large enterprise customers
• Exceptional communication skills, with a highly organised, collaborative, and detail-oriented approach
• Empathetic and positive, with a genuine desire to help customers achieve their goals
• Strong understanding of the retail sector and/or retail service technology
• Demonstrated experience leading and supporting retail brands through change management initiatives, ensuring successful adoption and implementation
• Salesforce experience is advantageous
• Comfortable operating in a fast-paced startup environment – adaptable, proactive, and willing to wear multiple hats
• Fluency in French, Spanish, Italian, or German is desirable, given our European luxury retail client base

The culture you’ll be contributing to is shaped by our values:

Connect: We believe in connecting to get closer to our customers, partners and colleagues

Inspire: We believe in inspiring as a way of embracing the ever-changing world around us, working for a better future

Nurture: We value the spirit of nurturing because it embodies the essence of building successful relationships 

Collaboration: We value collaboration as it is vital to the success of our customers, teams and colleagues

Freedom: We value freedom as we want our employees to achieve success and the ability to fulfil their potential both internally and externally.

Apply Now

Posted 9th March 2026

£50-55k London-Hybrid

We are hiring an Implementation Consultant to help deploy our clienteling platform to global retail brands.

Proximity powers clienteling technology used by international retailers to help store teams build real customer relationships through data, messaging and AI-driven engagement.

 

We are growing quickly across new markets and customers and are expanding our implementation team.

This role suits someone who sits comfortably between technology and delivery. You might currently be a Salesforce Administrator, Implementation Consultant, Solution Consultant or Technical Business Analyst who enjoys working with both engineers and customer teams. You understand how SaaS platforms are configured, integrated and deployed, and you enjoy turning complex systems into working solutions for real customers.

The role offers a structured path into leading enterprise implementations. You will start by working alongside experienced consultants and platform specialists, building deep knowledge of the product and contributing to live projects before progressing into full implementation ownership.

Over time you will become a fully accountable Implementation Consultant, owning customer deployments from signed contract through to go-live.

 

What you will do

In your first months you will:

• Support configuration and customer change requests

• Contribute to active implementation projects

• Build a strong understanding of the Proximity platform and integration patterns

Within around six months you will:

• Lead smaller implementations independently

• Own defined workstreams within larger programmes

• Act as the primary contact for selected customers

The role involves working with APIs, data models, integrations and AI-enabled capabilities to help retailers adopt technology that transforms how they engage customers.

This is a global role and will involve international travel.

 

What we are looking for

• Experience contributing to or leading SaaS or software implementations

• Strong Salesforce administration capability including configuration, Flow automation, permissions and security

• Understanding of APIs, integrations and data models

• Experience working with retail or omnichannel technology teams

• Confidence working with both technical teams and senior business stakeholders

Additional experience with messaging platforms such as Bird, Sinch or SendGrid, JavaScript, WhatsApp Business or AI tooling would be beneficial.

This role requires experience contributing to or leading real SaaS or Salesforce implementations rather than purely internal administration roles.

 

Requirements

• Right to work in the UK

• A European language would be desirable

 

What you get

• 25 days holiday plus bank holidays

• Company pension scheme

• Flexible hybrid working in London

• Nomad working for up to four weeks per year

• An additional day off for your birthday

 

Proximity is a scale-up with a live global platform, real enterprise customers and a modern API-first architecture. AI is already embedded across workflow, insight and engagement.

People who enjoy ownership, learning quickly and shaping how things are done tend to thrive here.

If you are looking for a role where you can grow into leading enterprise implementations rather than simply supporting them, we would love to hear from you.

Apply Now