A Double Win: Customer Experience Innovation of the Year and Partner of the Year

In a remarkable recognition of our commitment to excellence, innovation, and customer satisfaction, we have been honoured with two prestigious awards: the Customer Experience Innovation of the Year at the Retail Systems Gala Awards and the coveted Partner of the Year at the Vendor in Partnerships Awards!

Customer Experience Innovation of the Year

In the elegant surroundings of Mayfair, we were awarded the Customer Experience Innovation of the Year at the Retail Systems Awards last night with our client Joseph. This accolade is testament to our dedication to pioneering new solutions that enhance the customer experience, and our partnership with all our clients, particularly Joseph, has been instrumental in achieving this milestone.

Our innovative approach focuses on understanding and anticipating the needs of our customers, ensuring that every interaction is seamless, personalised, and memorable. Through our cutting-edge technology, we provide our clients with an easy to use platform that automates tasks, connects customer data and allows the users to refine their processes, which creates experiences that exceed customer expectations.

Why This Award Matters

Winning this award signifies more than just recognition; it reflects our commitment to putting our customers at the heart of everything we do. It highlights our ability to adapt, innovate, and lead in a rapidly changing retail landscape. This achievement is a collective effort, and we share it with our dedicated team and supportive partners who work tirelessly to bring the vision to life.

“The team at Proximity are an extension of our retail team and have been incredibly supportive throughout our partnership. They’re solutions driven, quick to respond, dedicated to driving results and supportive with training all our teams” – Alveena Butt, Area Manager at Joseph

Image (L-R): Teodora Filipovic, Chief Of Staff at Proximity, Adam Binder, Solutions Engineer at Proximity, Lucy Taylor, Retail Director at Joseph, Alveena Butt, Area Manager at Joseph

Partner of the Year

Adding to the celebrations, last night we also received the Partner of the Year award at the Vendor in Partnerships Awards. This award is particularly special as it recognises our excellence in fostering a positive customer and employee culture. We believe that a satisfied and motivated team is the cornerstone of exceptional customer service.

Image (L-R): Vicki Cantrell, Founder, Vendor in Partnerships Awards, Lucy Lefroy, Head of Marketing at Proximity, Ashley Maroney, Head of Sales at Proximity

Excellence in Customer and Employee Culture

Our philosophy is simple: happy employees create happy customers. This principle has guided us through all our decisions, and this award recognises our multi-faceted excellence, including philanthropy, customer-first behaviour, and a supportive and dynamic employee culture.

Why This Award Matters

Receiving a Partner of the Year award underscores our belief that business success is deeply intertwined with social responsibility and a strong organisational culture. It acknowledges our efforts to build a workplace where employees feel valued, empowered, and motivated to deliver their best work, which in turn drives outstanding customer experiences.

Our partnership is so successful because of the actual partnership itself. There are loads of apps out there that do similar things, but for us the success is that we work really closely together… it’s a really collaborative relationship, it’s really honest, and we’re learning together, and that’s probably one of the biggest factors on why it’s so successful.” – Camellia Spaczynska, Head of Retail Operations, Paul Smith

Image (L-R): Lucy Lefroy, Head of Marketing at Proximity, Ashley Maroney, Head of Sales at Proximity, John Douglas, CTO at Gymshark, Camellia Spaczynska, Head of Retail Operations, Paul Smith

Moving Forwards

These dual honours inspire us to continue pushing boundaries and setting new standards in customer experience and partnership excellence. We are incredibly proud of our achievements, but we know that there is always more to be done. Our commitment to innovation, customer satisfaction, and employee well-being remains stronger than ever.

Thank you to our incredible team, loyal customers, and supportive partners. We look forward to continuing this journey together and celebrating many more successes in the future.

Here’s to innovation, excellence, and a bright future ahead!