Craig

All About Me: The Value of Customer-Centric Focus

By Craig Crawford First Published by AATCC News   Since the launch of the iPhone in 2007, shopping has become a 24/7 experience. Digitally-savvy consumers research before purchase, and share…

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Alluring Logic acquired by Proximity Insight

Alluring Logic acquired by Proximity Insight

I am excited to announce that Alluring Logic has teamed up with Proximity Insight to continue innovating within digital marketing, clienteling and CRM. Alluring Logic was founded to help retailers…

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drapers digital awards 2016 finalist

We’re Nominated for two prestigious Drapers Digital Awards

Nominated for Best Customer Experience and Best Startup Proximity Insight and Jaeger have embarked upon a journey to completely transform the way in which staff engage with our customers and each…

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Hong Kong

Pilot retail application looks set to renew region’s brick and mortar

By Jason Lawrence Originally Published on the SalesFix Blog   The first Salesforce Retail Clienteling application in Asia Pacific has arrived. Recently launched, this brand new application looks…

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phone

The Customer Service Revolution

Shopping is now a 24/7 experience. Digitally savvy customers are able to research, compare products and prices, and read reviews before making a purchase decision. They are becoming more vocal and…

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Wolf

How Belief and Disbelief (Nearly) Destroyed Retail

I remember when e-tailing, as they used to call it, appeared on the world wide web. It was around the same time that banner ads discovered a purpose, a call to action. Buy! Buy! They would scream at…

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Sam

Why Method Acting is a beacon’s best friend

During my long and un-illustrious acting career in the 1990s, I had the pleasure of studying under the legendary Australian actress Bunney Brooke. To prepare for an improvised acting piece, she would…

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Lightning Process Builder feature

Using Process Builder to create Customer Journeys

Retailers building a central view of their customers from both brick-and-mortar and online channels understand that there are many challenges. Integrating and cleansing multiple best-of-breed systems…

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